@extends('layouts.admin')

@section('content')
@php
    use App\Support\Crm\TicketOptions;
    $isEdit = isset($ticket) && $ticket;
@endphp
<div class="container-fluid">
    @include('elements.admin-breadcrumb')
    <div class="row">
        <div class="col-lg-12">
            <div class="card">
                <div class="card-body">
                    @include('elements.alert-error')
                    <form action="{{ $isEdit ? route('admin.crm-ticket.update', $ticket->id) : route('admin.crm-ticket.store') }}"
                          method="POST" enctype="multipart/form-data">
                        @csrf
                        @if($isEdit)
                            @method('PUT')
                        @endif
                        <input type="hidden" name="contact_id" value="{{ old('contact_id', $ticket->contact_id ?? $contact->id ?? '') }}">

                        <h5 class="mb-3">Contact Details</h5>
                        <div class="row mb-3">
                            <div class="col-md-4">
                                <label class="form-label">Channel <span class="text-danger">*</span></label>
                                <select name="channel" class="form-select" required>
                                    <option value="">Select Channel</option>
                                    @foreach(TicketOptions::channels() as $channel)
                                        <option value="{{ $channel }}" {{ old('channel', $ticket->channel ?? '') === $channel ? 'selected' : '' }}>{{ $channel }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Name <span class="text-danger">*</span></label>
                                <input type="text" name="contact_name" class="form-control" required
                                       value="{{ old('contact_name', $ticket->contact_name ?? ($contact->full_name ?? '')) }}">
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Mobile <span class="text-danger">*</span></label>
                                <input type="text" name="mobile" class="form-control" required
                                       value="{{ old('mobile', $ticket->mobile ?? ($contact->mobile ?? '')) }}">
                            </div>
                        </div>
                        <div class="row mb-3">
                            <div class="col-md-4">
                                <label class="form-label">Email</label>
                                <input type="email" name="email" class="form-control"
                                       value="{{ old('email', $ticket->email ?? ($contact->email ?? '')) }}">
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Category <span class="text-danger">*</span></label>
                                <select name="category" class="form-select" required>
                                    <option value="">Select Category</option>
                                    @foreach(TicketOptions::categories() as $category)
                                        <option value="{{ $category }}" {{ old('category', $ticket->category ?? '') === $category ? 'selected' : '' }}>{{ $category }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Reference No</label>
                                <input type="text" name="reference_no" class="form-control"
                                       value="{{ old('reference_no', $ticket->reference_no ?? '') }}">
                            </div>
                        </div>

                        <h5 class="mb-3 mt-4">Ticket Details</h5>
                        <div class="row mb-3">
                            <div class="col-md-12">
                                <label class="form-label">Description</label>
                                <textarea name="description" class="form-control" rows="4">{{ old('description', $ticket->description ?? '') }}</textarea>
                            </div>
                        </div>
                        <div class="row mb-3">
                            <div class="col-md-4">
                                <label class="form-label">Priority <span class="text-danger">*</span></label>
                                <select name="priority" class="form-select" required>
                                    <option value="">Select Priority</option>
                                    @foreach(TicketOptions::priorities() as $priority)
                                        <option value="{{ $priority }}" {{ old('priority', $ticket->priority ?? '') === $priority ? 'selected' : '' }}>{{ $priority }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Assign To</label>
                                <select name="assigned_user_id" class="form-select">
                                    <option value="">Unassigned</option>
                                    @foreach($admins as $adminId => $adminName)
                                        <option value="{{ $adminId }}" {{ (string) old('assigned_user_id', $ticket->assigned_user_id ?? '') === (string) $adminId ? 'selected' : '' }}>{{ $adminName }}</option>
                                    @endforeach
                                </select>
                            </div>
                            <div class="col-md-4">
                                <label class="form-label">Status</label>
                                <select name="status" class="form-select">
                                    @foreach(TicketOptions::statuses() as $status)
                                        <option value="{{ $status }}" {{ old('status', $ticket->status ?? 'New') === $status ? 'selected' : '' }}>{{ $status }}</option>
                                    @endforeach
                                </select>
                            </div>
                        </div>
                        <div class="row mb-3">
                            <div class="col-md-6">
                                <label class="form-label">Attachments</label>
                                <input type="file" name="files[]" class="form-control" multiple
                                       accept=".jpg,.jpeg,.png,.pdf,.doc,.docx">
                            </div>
                        </div>

                        @if($isEdit && $ticket->attachments->count())
                            <div class="mb-3">
                                <label class="form-label">Existing Attachments</label>
                                <ul class="list-group">
                                    @foreach($ticket->attachments as $file)
                                        <li class="list-group-item d-flex justify-content-between align-items-center">
                                            <a href="{{ asset('uploads/crmTicketFiles/' . $file->file_name) }}" target="_blank">{{ $file->file_name }}</a>
                                            @can('admin.crm-ticket.edit')
                                            <a href="{{ route('admin.crm-ticket.attachments-destroy', $file->id) }}"
                                               class="btn btn-sm btn-outline-danger"
                                               onclick="return confirm('Delete this attachment?')">Delete</a>
                                            @endcan
                                        </li>
                                    @endforeach
                                </ul>
                            </div>
                        @endif

                        <div class="text-end">
                            <a href="{{ $contact ? route('admin.crm-contact.show', $contact->id) : route('admin.crm-ticket.index') }}" class="btn btn-light">Cancel</a>
                            <button type="submit" class="btn btn-primary">Save</button>
                        </div>
                    </form>
                </div>
            </div>
        </div>
    </div>
</div>
@endsection